Ticket triage assistant
Detect intent keywords, assign a category and urgency, and prepare a context-aware reply draft for a human to review.
ClassificationPriority routingDraft response
SUPPORT OPERATIONS · AUTOMATION DEMO
Turn every ticket into
the next right action.
A compact support workflow that classifies incoming requests, sets priority, and drafts a reply — all from one tidy workspace.
Tickets processed
8
Demo dataset · editable locally
Needs attention
2
High-priority tickets
Auto-triaged
8
Classified by demo rules
Resolved
3
Marked complete in this demo
Recent support tickets
Sample requests with classification and priority
⌕
Active workflow
Your sample automation, from input to action
✣
Ticket triage assistant
On new ticket · v1.0
01
Read incoming requestExtract text and intent signals
✓02
Classify & prioritizeCategory, urgency and sentiment
✓03
Prepare next actionSuggest a response for review
✓Demo transparency
Classification uses local rules and sample data. No external model is called; suggested replies must be reviewed before use.
Classification uses local rules and sample data. No external model is called; suggested replies must be reviewed before use.
Ticket categories
Distribution in the current demo dataset
Recent activity
Changes made in this browser session
CUSTOMER OPERATIONS
Support inbox
Review, classify, and resolve incoming requests. Select a ticket to see its suggested next action.
All tickets 8
Click a request to inspect its triage result
⌕
Select a ticket
Choose any request from the list to see its classification and suggested reply.
WORKFLOW BUILDER
Automations
Small, explainable workflows that turn repetitive support tasks into reviewable next actions.
Resolution follow-up
Identify resolved tickets and prepare a short follow-up draft to confirm the customer’s issue is handled.
Follow-upQuality check
SLA risk flag
Flag urgent language such as “blocked”, “down”, or “cannot access” so a human can quickly review it.
Risk detectionEscalation
Weekly operations export
Export ticket status, assigned category, urgency and sentiment as a CSV for a spreadsheet or BI tool.
CSVReporting
OPERATIONS INSIGHTS
Analytics
A live summary of the sample tickets currently stored in this browser.
Total requests
8
Sample and newly entered tickets
Urgent / high
3
Tickets that may need quick review
Resolved
3
Marked resolved in the demo
Requests by category
Rule-based categorization
Priority breakdown
Review the current risk profile
Ticket report
All fields included in the exported CSV
| ID | Subject | Category | Priority | Status |
|---|
Portfolio prototype by Baran Çelik. This is an interactive front-end demo using local sample data and deterministic rules; it does not connect to an external AI model, send messages, or process real customer information.